Although businesses strive to achieve independent success within their industry, strategic partnerships are an essential element to help any organization grow. By joining forces with companies and individuals you trust, technology partnerships can provide critical access to new markets, niche skill sets and operational scalability that is difficult to achieve alone. In the field service industry, customer is king. It is therefore important to provide fast and efficient service from well-equipped technicians.
Enabling End-to-End Customer Service
The priority of many field service and other service organizations is to provide exceptional experience to the customer, whether it be related to product repair, inspection or maintenance. Identifying opportunities to leverage a partner’s cloud-based customer-facing tools allows businesses across industries to simplify customer communications and integrate CRM records into a central platform.
By making relevant service information
For example, many insurance providers have partnered with field technology companies to cover the entirety of the claims lifecycle from first notice of loss to reimbursement.
Enhancing Technician Capabilities
By partnering with the right technology company, service organizations can not only improve client relations, but also increase the skill set of their workforce. For field technicians, mobility is key to quick and efficient service and is part of the daily work of field services teams. By equipping technicians with technological support through comprehensive mobile solutions, they will be able to spend less time on-site and be confident in their diagnosis and solution of the problem.
Technological partnerships can provide access to emerging technology that field service organizations wouldn’t have access to otherwise. Companies like Streem and Help Lightning provide augmented reality (AR) and virtual reality (VR) tools that technicians and insurance adjusters can use to assess job requests remotely and interact with end-consumers virtually, enabling them to diagnose many common problems and identify the solution before they even have to step foot on site. One of the biggest growth areas for AR will be in field services, including equipment repair and insurance inspections. With the support of enhanced technological tools,
Expanding Market Reach
Partnerships can also bring the opportunity for untapped market crossover. Field services are required for all kinds of business across industries, occasionally making it difficult for service providers to highlight their value proposition amidst the crowd of competitors. Strategically partnering with other companies to address a more diverse set of needs often provides service organizations with an easier path for developing a
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In today’s market, technology is moving at a rapid pace and continuous innovation is driving endless opportunity for valuable cross-industry partnerships. Collaboration is vital for field service providers who want a competitive edge. Technological product portfolios are growing to help customers expand their involvement in service experiences and tailor interactions to their expectations. Meanwhile, technicians have increased access to modern devices that provide comprehensive customer data and tech-enabled tools,