Deployment of 8×8 callstats Enables Clinicians to Carry Out Procedures Virtually and Paves the Way for Borderless Healthcare
8×8, Inc., a leading integrated cloud communications platform provider, announced that Proximie, the software platform that is saving lives by sharing the world’s best clinical practice, has deployed the 8×8 CPaaS callstats embeddable solution for call and video quality performance. Using four low-latency HD native camera views, augmented reality annotation, and real-time video and audio communication, Proximie enables physicians and medical device experts to virtually scrub-in to any clinical setting to share skills or learn from others. Proximie is using 8×8 callstats to support call and video quality, analytics, and provide virtual services for surgical procedures at scale.
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.@ProximieAR Selects @8×8 Call and Video Quality Performance Monitoring to Enhance Future of Surgical Healthcare #CPaaS #XCaaS
Proximie moved quickly to beta-test 8×8 callstats to monitor call and video quality in real-time, automatically analyse large volumes of WebRTC communications data, and deliver insights through AI-driven monitoring and analytics.
8×8 callstats performance monitoring collects over 500 metrics from each virtual meeting, delivering details around user adoption and a complete view of audio and video quality performance. This has meant a reduction of IT staff time spent on identifying issues and transitioning those staff members to instead focus on scaling the organisation to support more virtual surgical procedures and patients nationwide.
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“8×8 callstats is the only suitable solution for us on the market — and we are delighted we found it,” shares Auri Vizgaitis, Vice President of Infrastructure and Media at Proximie. “Quality is critical for our customers, so we needed to provide accurate data. We had previously developed our own tool, but we wanted call and video analytics capabilities that could be scaled instantly — saving us time and resources — so we could fully focus on our core mission: saving lives.”
8×8 callstats enables Proximie to monitor call and video quality on an enormous scale, providing customers with post-session summaries and insights to proactively manage and improve the service.
“Proximie is delivering vital, life-saving support powered by actionable insights to ensure the business can continue to scale. Providing call quality and privacy to support the rich experience for healthcare professionals is of the highest importance,” says Varun Singh, Senior Director Product, Call Quality and Connectivity, at 8×8, Inc. “8×8’s embeddable communications technology is supporting the high availability and compliance requirements of organisations like Proximie as they pave the way for the future of healthcare.”
The 8×8 CPaaS portfolio of embeddable communications and APIs, including SMS, voice chat apps, video and performance monitoring, empowers organisations to extend and customise communications that reimagine workflows and customer interactions for enhanced employee and customer experiences. The low code, no code capabilities enable organisations with any level of technical capability to leverage digital channels and even embed video meetings into apps and websites in minutes. Through a network of more than 160 top-tier carriers covering over 190 countries and territories, 8×8 CPaaS allows organisations to reliably and securely reach their customers no matter where they are.
8×8 CPaaS is a component of 8×8 XCaaS (eXperience Communications as a Service), which includes fully integrated, cloud native contact centre, voice, team chat, video meetings and CPaaS embeddable communications and APIs capabilities in a single-vendor solution. Built on the resilient, secure, and compliant 8×8 eXperience Communications Platform, 8×8 XCaaS offers the highest levels of reliability with the first financially-backed, platform-wide 99.999 percent global uptime SLA across an integrated cloud CCaaS and UCaaS solution, setting a new industry benchmark for cloud communications reliability.
Register for the “How to Hook Customers with a More Human Experience in a Digital World” webinar on Wednesday, September 29, 2021 with Michael Brandenburg, Senior Industry Analyst at Frost & Sullivan, and Marc Magnin, Head of Product, CPaaS, at 8×8 to learn more about leveraging embeddable communications technologies to build loyalty and generate value.